Graduate intern update: Elisabeth

Graduate intern Elisabeth Prestgard updates us on what she’s been up to in the last month or so…

Hello again everyone! Here is my update for the month. The Document Delivery Service team has recently changed its name to Interlibrary Loans team. I’m still part of both the ILL and Customer Service teams. I have been working more days onsite, which has been nice as it allows me to learn more about the different queries at the Help and Information Desk, and it gives me the opportunity to meet friendly and interesting people in person (especially since a lot of my time has been spent working from home.)

It’s also been nice to get acquainted with two new colleagues in the Customer Service team – one of whom was the last year’s graduate intern!

In July, I have been providing online customer service via LibChat and LibAnswers twice a week. I would say that answering chats is more nerve wracking than answering e-mails, as you never know what query will come up! During these times, I remind myself that I’m of Viking heritage 😉

I have also been involved in a “book moves” project, which requires weeding out books to free up space to be able to accommodate the collections from Business School Library and Leazes Road Library.  

Quarantine for books has been lifted! Which means there will be less pressure to return them early and the processing of returned resources in the library will be quicker.

One day, I was asked to go to the Oriental Museum to provide coverage over a lunch period. While I was there, I greeted visitors and took payments at the till for souvenirs, snacks and drinks. I also got the chance to take a look around in the museum. I enjoyed seeing the ancient artefacts. It was like a time travel through ancient northern African and Asian cultures. If you haven’t had a chance yet, I would recommend visiting the museum to see their collections.

 

I’ve also recently been given a project to update the frequently asked questions on the LibAnswers site. This task involves updating the information that pertains to Interlibrary Loans. By providing the updated information and links, it allows easy access to the relevant resources.

Thank you for reading my post, and I hope everyone is enjoying their summer! 😊