If students were brave enough make it past the terrifying dragons we had set up in the library during induction week, they may have experienced the library’s first foray into UX research. UX stands for User Experience, and in a library context it basically means that users are put at the centre of all our decision-making, from the big to the small. UX research puts an emphasis on using creative and intuitive methods with participants, rather than standard surveys that can be uninspiring, boring, and often cannot get to the heart of how users feel, as well as what they think.
We wanted to find out what new students felt as soon as they walked into the library, and whether the expectations of returning and postgraduate students were being met, so induction week felt like the perfect time to conduct our research.
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