As the country moves slowly back to normal, and pubs, shops, and hairdressers reopens their doors – so has the Bill Bryson Library building! A small team of staff have been working hard onsite to provide users with the resources they need through Scan and Deliver. If, however, you would like more than one chapter of a book then over July we launched three new and alliterative services: Click and Collect, Browse and Borrow, and Stay and Study.
If students were brave enough make it past the terrifying dragons we had set up in the library during induction week, they may have experienced the library’s first foray into UX research. UX stands for User Experience, and in a library context it basically means that users are put at the centre of all our decision-making, from the big to the small. UX research puts an emphasis on using creative and intuitive methods with participants, rather than standard surveys that can be uninspiring, boring, and often cannot get to the heart of how users feel, as well as what they think.
We wanted to find out what new students felt as soon as they walked into the library, and whether the expectations of returning and postgraduate students were being met, so induction week felt like the perfect time to conduct our research.
I entered David Pearson’s bookbindings workshop at Palace Green in November as a complete novice, as I know next to nothing about rare books and even less about bindings. However, any anxieties I had were allayed as a varied group of attendees assembled: librarians, binders and enthusiasts, many of whom had travelled to Durham from Scotland and all over England.
In a new series for Durham University Library and Collections, we introduce members of the team who you might meet at our sites or across the University. Starting us off, #DULibIntroducing welcomes Naomi Baguley, who you may meet on our Help and Information desk in Bill Bryson Library, or leading UX (User Experience) activities at library, museums and other sites across the university. Do say hello!