At the end of 2021 we held some focus groups to get feedback on the acquisitions service at the library. One of the big messages to come out of these sessions was that our users wanted more information about making purchase requests and delivery times.

So, alongside a review of our process, we went away and created a LibGuide to explain things. The aim of the guide is for it to be good starting point for making a purchase request, get information about delivery times, and to provide an FAQ’s section to help answer some questions you may have.