Graduate intern Elisabeth Prestgard updates us on what she’s been up to in the last month or so…
Hello everyone! Happy 2022! Since the last time I spoke to you, I’ve got big news to share. In November I started a new position as a part-time Customer Service Assistant. It is a permanent position which I am doing along with my internship.
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The festive season might have come and gone, but being a librarian is a bit like being Santa Claus – all year round. Instead of delivering toys and games (or a lump coal, if you’ve been naughty…) we deliver KNOWLEDGE. Or, perhaps more accurately, we provide access to it. In fact, we provide access to a huge range of resources, including the physical items held in our libraries, archives and museums, subscriptions to electronic journals and databases and guidance on accessing open research resources. Something for everyone, surely. But sometimes, this is not enough. Sometimes our users need MORE!
Continue reading “Requesting resources”
Graduate intern Elisabeth Prestgard updates us on what she’s been up to in the last month or so…
Hello everyone! Since I last updated you there have been many changes that I’d like to tell you about. Now that the new term has started, the library is open for all students, and as a result it has become a lot busier. When I work at the help and information desk, there are a lot more students queuing up and asking questions. Providing frontline customer service is one of my favourite tasks, because I get to assist people while learning more information about the library. With all the students now allowed in the library, I actually get to see what the library was like before the pandemic!
Continue reading “Graduate intern update: Elisabeth”
Hi, my name’s Judith Walton and I look after the day to day running of the library’s Inter-Library Loans team (previously known as the Document Delivery Service – we changed our name this summer just to keep everyone on their toes). One of the smaller ‘behind-the-scenes’ teams that you might not have come across, Inter-Library Loans is here to get hold of things not held our own library – books, articles, theses etc. It’s a lovely place to work, with a really positive feel to it. In daily contact with librarians all-round the UK (and the world), we’re always problem solving, tracking down hard to get items, which suits my inquisitive nature, and there’s always something new to learn. There’s a real sense of achievement when you track down something truly obscure and it’s lovely to see the smile on the researcher’s face when it finally arrives!
Continue reading “Inter-lending from the back of beyond”
Graduate intern Elisabeth Prestgard updates us on what she’s been up to in the last month or so…
Hello again everyone! Here is my update for the month. The Document Delivery Service team has recently changed its name to Interlibrary Loans team. I’m still part of both the ILL and Customer Service teams. I have been working more days onsite, which has been nice as it allows me to learn more about the different queries at the Help and Information Desk, and it gives me the opportunity to meet friendly and interesting people in person (especially since a lot of my time has been spent working from home.)
Continue reading “Graduate intern update: Elisabeth”
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