Tag: #ux

Define, develop and deliver

A post by Customer Services Coordinator Kate Williamson and User Experience Officer Kirsty Barnfather

At Durham, we’re lucky to be part of the Academic Libraries North (ALN) community and often join their sessions and workshops, especially within the User Experience (UX) Community of Practice (CoP) that we are members of. The ALN UX CoP allows groups of people from different institutions to get together (usually virtually) and discuss different User Experience methodologies, projects, and chat about what each library is currently doing or planning for the future. There are a variety of sessions, from workshops to ‘UX in one hour’ presentations, allowing members to expand their knowledge and encourage others to try out new techniques.

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The Bill Bryson Library’s First Steps into UX

If students were brave enough make it past the terrifying dragons we had set up in the library during induction week, they may have experienced the library’s first foray into UX research.  UX stands for User Experience, and in a library context it basically means that users are put at the centre of all our decision-making, from the big to the small. UX research puts an emphasis on using creative and intuitive methods with participants, rather than standard surveys that can be uninspiring, boring, and often cannot get to the heart of how users feel, as well as what they think.

We wanted to find out what new students felt as soon as they walked into the library, and whether the expectations of returning and postgraduate students were being met, so induction week felt like the perfect time to conduct our research.

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